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1.
Ta-q-bin : service excellence and innovation in urban logistics / Qizhang Liu, Mark Goh Book Publication Singapore : Springer, 2015 Description x, 192 p. : il. ; 25 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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2.
Driving service productivity : value-creation through innovation / ed. John Bessant, Claudia Lehmann, Kathrin M. Möslein Book Publication Cham : Springer, 2014 Description x, 230 p. : il., gráf. ; 25 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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3.
Managing for social impact : innovations in responsible enterprise ; ed. Mary J. Cronin, Tiziana C. Dearing Book Publication Cham : Springer, 2017 Description xvi, 278 p. ; 24 cm LocationBiblioteca IADE-UE, Biblioteca IPAM Porto Availability Available (2).

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4.
Reputation management / ed. Sabrina Helm, Kerstin Liehr-Gobbers, Christopher Storck Book Publication Heidelberg : Springer, cop. 2011 Description vii, 297 p. : il. ; 25 cm LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

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